Last updated on 25-03-2025 12:25:41

At Trionova Technologies Pvt Ltd, we specialize in software development and technology solutions, which are intangible products and services. Due to the nature of our business, refunds are only applicable under specific circumstances and at the sole discretion of Trionova Technologies.

Cancellation Policy

• Once an order is placed and work has commenced, cancellations will not be accepted.

• If a cancellation request is made before the commencement of any work, Trionova may review the request and approve it at its discretion.

Refund Policy

Refunds will only be considered under the following conditions:

• Service Defect Due to Trionova: If the delivered software or service fails to meet agreed-upon specifications due to an error caused solely by Trionova, a partial refund may be initiated after a thorough review.

• Non-Delivery of Services: If Trionova is unable to deliver the service as agreed upon, a partial or refund may be processed - If the agreement is cancelled by Trionova and not by the client.

• No Refunds for Work in Progress: Once the project has commenced or deliverables have been shared, no refunds will be entertained.

• Third-Party Issues: Refunds are not applicable for issues arising from third-party integrations, APIs, hosting providers, or client-side errors.

Refund Process

Refunds will only be considered under the following conditions:

• Refund requests must be submitted in writing to [info@trionova.in] within 7 days of project commencement and if done at the time of delivery - Client would be soley responsible for the development cost.

• Trionova will review the request, and if deemed valid, the refund will be processed within 16-30 business days.

• Partial refunds may be considered in extreme cases at Trionova’s discretion.

This policy ensures that Trionova Technologies retains control over the refund process while providing fair resolutions for clients.